FAQ

How Does a Vendor Submit A Deal On CasshFlow?

Three step process: 1. Click on Submit a Deal.  2.  Click on New User.  3.  Fill in user and deal information, then click Preview and Submit.

Who Is CasshFlow?

CasshFlow is an online marketplace where shoppers find highly discounted travel, food, product, services, and things tot do. CasshFlow Vendor is 100% focused on helping our vendors who use our services. CasshFlow’s easy to use “Submit Deal” tab helps you build and manage your marketing campaign, and promote your offers to CasshFlow customers interested in your services, and provide you with tools and support to maximize your campaign’s effectiveness.

How do I become a CasshFlow Vendor?

Just Click on the Submit Deal button and follow the instructions. Typically it takes a vendor between 5-10 minutes to fill in the deal information. CasshFlow’s process has been designed to be fast and easy.

How does the CasshFlow business model work?

You pay zip, zero, nada upfront. We do all the marketing and promotion. We only get paid if we are successful. Therefore it is 100% in our interest to help make each and every vendors offer hugely successful. As a simple rule of thumb, The better your offer the more likely of its success. After coupons/vouchers are redeemed by the end user we pay you your payout less our fee.

How does CasshFlow work as part of a marketing strategy to promote my business?

Think of CasshFlow as your partner to do the following:

  • Help you find new customers.
  • Help you re-activate past customers who for whatever reason are no longer using your services.
  • Help you jumpstart revenue during down cycles.
  • Help you increase revenues during key seasonal times.
  • Help you generate revenue from add on products and services.
  • Help you generate revenues from new or low selling products.
  • Help you test market all your products and services without spending a penny.
  • Help you zero in key demographics and price points.
  • And finally, provide you invaluable information on your business, its marketing, and what is and is not working.

The Vendor Center portal lets you review data on campaign performance and customer demographics to inform and fine-tune your marketing strategy.

 

How much does it cost to advertise with CasshFlow?

Zip, zero, nada, CasshFlow does not charge any upfront costs for creating and running a campaign on our site. We are a Pay for performance company. This means you only pay for the results, not for the listing. While there is no fee to join CasshFlow, we charge a commission rate on all sales, which varies. The margin depends on your business’s category or industry. Our fee’s are structured to be 30% – 50% lower than Groupon.

How does CasshFlow work for you?

CasshFlow is dedicated to the success of the end user and to its vendors.  Our goal is to help the end user find the highest discount on Travel, Food/Restaurants, Things to Do, Products, and both Local/National Services. Vendors market their business for zero costCasshFow has structured our business model to reward both the end user and the vendor.  End users are rewarded by shopping on our site by consistently finding the highest discounted deals on the internet.  Our vendors typically have returns that are 30% – 50% higher than competitive sites like Groupon.

Why Should I work With CasshFlow when I already work with Groupon?

  • An increased profit margin on average of 30% – 50% on every voucher sold even though discounted prices are better for the consumer. (see below)
  • A dedication to every vendors success.
  • Finally, we suggest you work with CasshFlow and Groupon until you start achieving critical mass with us.  Then we suggest you commit a large majority  of your marketing efforts through CasshFlow.

The CasshFlow Difference

It makes no sense to launch a company like CasshFlow and offer the same prices on discounted deals as Groupon.  So Casshflow asks our Vendors to do the following:

  • Offer the same deals you offer on Groupon or elsewhere but at higher discounts (lower prices).  This way the consumer gets a better deal and is more likely to shop on Casshflow and become your customer.  
  • In return for your lower price (s), CasshFlow charges you approximately 30% – 50% lower than a company like Groupon does in essence for the same service.

The net, net of our business model is: 

  • Customers get the same product/service for a lower price and our vendors end up earning approximately 40%  more for every voucher sold via CasshFlow.

Recommended additional discounts:

  • We recommend our Merchants discount their already discounted vouchers by at least 5% more to make them more attractive for consumers to purchase.  This should help you sell more vouchers while at the same time increasing your profit margins by 30% – 50%+.
  • Casshflow does not enforce this policy but strongly recommends it.

Why Are Your Fee’s So much Lower Than Groupon?

We operate on a completely different business model and philosophy than Groupon. We strive to offer our consumers the highest discounts in the world. And in return for our vendors offering better discount deals than they do on Groupon, we provide them a much lower fee. The net result is that everyone wins: 1. The vendor wins by keeping a much larger percentage of voucher they sell . We estimate that the typical voucher sold will result in a 30% – 50% increase in net revenue for the vendor. 2. The consumer wins by receiving the same goods at a higher discount (Typically , we suggest a 5% higher discount than offered on Groupon). 3. CasshFlow wins by becoming the worldwide leader in discounted consumer good and services. We make up for our lower commission fee’s by sheer volume.

How long does the sign up approval take?

Typically, within 24 hours.

How do I sign up for CasshFlow with multiple locations?

When creating your CasshFlow campaign, you’ll be asked to provide the addresses of any locations where customers can redeem their vouchers.

What types of businesses work with Groupon?

CasshFlow Vendor cover a broad range of industries, in categories which include:

  • Hotels and Travel
  • Food and Drink
  • Products
  • Things To Do
  • Local and National Services

How Do I Create Loyal Customers Using CasshFlow?

The fact is that some customers are strictly bargain hunters and may never shop your store again. However, we have found through over 100 years of marketing experience that if you treat the customer right they will come back. And that is why we work with you on a multi prong approach that is designed to keep your customers engaged and wanting to come back over and over again.

Campaign Creation And Management

How do I create a campaign?

After signup, you will use our self-service Campaign Manager tool.

Can I create my campaign online?

Yes; you can build your campaign on your desktop with our self-service Campaign Manager. Mobile APP is expected to rollout soon for additional functionality and flexibility.

How long does it take until my campaign goes live?

Typically, within minutes of submission. Our goal is help you and not stand in your way of driving revenues for your company.

If you’re a first-time vendor, don’t forget to submit your bank and tax information. We are unable to proceed with launching your campaign if we don’t have these details.

Can I customize my CasshFlow campaign?

Yes; CasshFlow will offer you a range of campaign templates to choose from, based on your business category. Once you select the template, you’ll be able to set the campaign price and discount, redemptions per voucher, and campaign image. You can also build your own campaign with our guided tool, which enables you to upload your own images and set fine print details that make sense for your campaign, such as expiration date, restrictions, etc.

Can I limit the number of Vouchers sold?

Yes. You have the ability to change quantities available at any time. But, you must always honor vouchers sold.

How do I make changes to my CasshFlow campaign?

You can easily edit your CasshFlow campaign by using our self-service Campaign Manager. To make adjustments, follow the steps listed below:

  1. Log in to the Vendor Center:
  2. Navigate to your Campaigns tab, click on the pencil icon next to the campaign you want to edit, and select “Edit Campaign.”
  3. Once you have saved all your changes, you can preview your campaign by clicking on the “Preview” button.
  4. If you are happy with the preview, click the “Publish” button.

 

Can I pause my campaign if it gets too busy?

Yes; you can pause your campaign at any time using the self-service Campaign Manager tool and click Pause.

Redemption And Payments

How does CasshFlow pay vendors

Pay on Redemption

You’ll be paid on a bi-monthly basis and compensated for the vouchers that have been marked as redeemed in the weeks leading up to the payment. For example, on the 16th of every month, you will be paid for all of the vouchers you marked as redeemed from the 1st through 15th of that month, minus any refunds incurred.

Pay on View

If you are a merchant who uses or relies on custom codes for voucher redemption, you’ll be paid on a bi-monthly basis and compensated based on customers that have accessed or viewed the redemption code on their voucher. There is no additional step required of you for payment to be rendered.

Simply, go to your Vendor Dashboard to reviews any payment information and voucher redemptions.

Why is redeeming vouchers critically important?

Consistently redeeming your customers’ vouchers prevents duplicate redemptions, voucher misuse, and fraud ensuring you get paid for your work. If a customer calls CaashFlow for a refund but you’ve redeemed their voucher, we know the customer has already been serviced and the refund will not be deducted from your revenue. In addition, redeeming vouchers helps you track how many customers you’ve serviced.

You can redeem vouchers via your Vendor Dashboard account.

Redeeming Vouchers in the Vendor Dashboard

You can redeem vouchers individually or multiple vouchers at once. To do so:

  1. Click the “Redeem” button at the top of any screen in the Vendor Dashboard
  2. Enter either a single voucher code or multiple codes, separated by a comma
  3. Once the voucher code is recognized you will be able to click the green “Redeem” button

Redeeming on a Customer’s Device

This method is the quickest and easiest way to redeem vouchers, as it will automatically mark the voucher as used once it is redeemed.

  1. Have the customer pull up the voucher on their phone
  2. Tap the button in the middle of the screen that says “Mark as Redeemed” and confirm, if asked

 

Redemption Troubleshooting

If you have problems redeeming a voucher, please check the following options for guidance:

CasshFlow Voucher “Not Found”

If a voucher’s status reads “”Not Found,”” you may be in the wrong  account. This can happen if you have multiple accounts with CasshFlow (for example, if you’ve been featured in different countries or have multiple businesses). You can access your other accounts by clicking on Change Account.

CasshFlow Voucher “Rejected”

If a voucher’s status reads “Rejected”, the customer attempted to purchase the deal but their payment didn’t go through. As a result, a line item appears in the customer list but no valid voucher has actually been issued. Any voucher marked “Rejected” is not valid and should not be redeemed. Always validate a voucher at the time of scheduling, and be sure to redeem each voucher at the time of use to ensure all customers have made valid purchases.

CasshFlow Voucher “Pending”

If a voucher’s status reads “Pending”, it typically means the customer’s payment hasn’t gone through yet. Once their payment has cleared, you should be able to redeem the voucher.

Redeemed by Mistake

If a voucher was redeemed by mistake, we are unfortunately unable to “”unredeem”” this voucher.

 

How are refunds handled?

CasshFlow may issue refunds to customers for a number of reasons, including special circumstances on a case-by-case basis and customer complaints that we deem reasonable upon review. Always check that vouchers are valid before servicing and redeeming them. If you have already received payment for a redeemed voucher that was subsequently refunded, your share of the voucher’s value will be deducted from your next payment.

 

Does CasshFlow handle Bookings?

Not at this time but is expected to offer this feature soon.

Are there ways of Increasing my campaigns visibility?

Yes. Casshflow has numerous offerings that let you boost your deals to prominent places on our site, jumping ahead of competitors and increasing your exposure. All you have to do is set your budget and select the campaign you want to boost. Our algorithm then seeks out the customers most likely to buy from you based on purchase history and keyword searches, and displays your deal in top spots when they search or browse. More visibility, more sales opportunities.

Visit the Advertising Hub within the Vendor Dashboard to get started.

Does CasshFlow Vendor have an app?

Coming soon.

How does CasshFlow collect feedback from customers and how can I respond to it?

Within a week of a voucher being redeemed, we prompt the customer with an optional feedback survey. Their ratings and comments will appear in the Feedback Tab of your Vendor Dashboard account, where you can reply to thank them for their feedback or share your contact details if they’ve raised an issue that requires follow-up. We’ll also display a selection of your most recent customer comments on our website.

Consumer FAQS

How to buy deals?

Just click, decide on how many you want, and purchase.  

Am I getting the biggest discount on the internet for this product/service? 

We sure hope so.  We instruct all of our vendors to provide us with their biggest discount. 

Am I able to purchase voucher gift cards/

Yes.  You can buy them for yourself or others.